Commercial Boiler Installation and Servicing FAQs discussed by Total Boiler Services

If you are business with a Commercial Boiler you are legally responsible to ensure you have it installed and serviced by a qualified professional and it is in safe working order. At Total Boiler Services, we understand that there is so much that you need to know about Commercial Boiler Services that we have put together everything you need to know in our Commercial Boiler FAQ’s.

Total Boiler services are qualified to work on all commercial boiler makes & models and we work throughout Wales and the West of England. We are your Commercial Boiler experts who are always on hand for your emergencies, servicing, repairs and installation needs.

What is a Commercial Boiler?

A commercial boiler is a pressurised system that burns combustible fuel or uses electricity to provide heating and hot water in a commercial building or setting.

Why would I install a Commercial Boiler?

A commercial boiler is a much bigger system compared to a domestic boiler and has the capacity to heat a commercial building or setting and provide hot running water without pressure being put on it. Installing a commercial boiler in your commercial property or business will save you money in the long run as domestic boilers in commercial properties are overworked and will end up need replacing sooner. If you have a boiler fitted which is having to work really hard to heat your commercial business or property then it won’t last as long as it should and you will often have to replace it a lot earlier than you would expect. A commercial boiler system should be designed around your business, its needs and be programmed to ensure it offers you optimum energy efficiency, saving you money on your energy bills in the long run. If your commercial boilers EPC rating is F or below then it has to be replaced as per the Government’s Energy Act which sets out the following rules:

  • Landlords of privately rented non-domestic properties cannot grant new tenancies or renew existing ones if their Energy Performance Certificate (EPC) is below E as of 1st April 2018
  • Property owners cannot let their building to existing tenants nor allow new lets and renewals if they do not meet the minimum EPC of E as of 1st April 2023

Is it a legal requirement to have a Commercial Boiler serviced?

Commercial boiler repairs and servicing ensure that your boiler is working safely and is your legal responsibility as a commercial property or business owner.

What is the Gas Safe Register?

The Gas Safe Register is an official list of businesses that are permitted to carry out any gas work. Every business who employs gas engineers is issued with a Gas Safe ID card for each qualified engineer. Not all gas engineers are qualified for all gas work and their qualifications are detailed on the back of their gas safe card.

You can use the search function on the Gas Safe website to find a qualified gas engineer or gas business for the type of work that you need doing whether it is at home, work or in a commercial property.

Registration with the Gas Safe register is a legal requirement for anyone carrying out gas work. All engineers have to hold a ‘core’ gas element to their qualifications and when they have this they can then add to it with additional qualifications and types of gas work.

Who can install a Commercial Boiler?

Only a Gas Safe registered Commercial Gas Engineer should install your commercial boiler as they have the qualifications and experience to install the right boiler for you and your property and they will ensure it is in safe and efficient working order.

What is a Commercial Gas Engineer?

A Gas engineer and Installer will install, test and repair gas appliances and pipes within a domestic property whereas a commercial gas engineer will service, repair and install commercial gas appliances in commercial properties.

What types of property would a Commercial Boiler need to be installed in?

There are many different types of commercial properties and business that a commercial boiler would need to be installed in, including; warehouses, factories, leisure centres, schools, churches, halls, warehouses, sports halls, retail outlets, supermarkets, distribution centres, workshops, garages and many more.

If the piping needed for a boiler is more than 35mm in diameter then this means you will need a commercial boiler and a commercial gas engineer to install it.

How do I know if I need a new Commercial Boiler?

There are lots of signs that a commercial boiler needs replacing or repairing and they can often be identified before it shuts down completely which can save you and your business a huge amount of downtime and money. The sign can include;

  • Your boiler needs to be switched off and on again regularly
  • It has frequent breakdowns and repairs
  • Your property is not feeling warm when the heating is on
  • Your water isn’t hot
  • Your boiler is making noises; creaking, humming, buzzing, groaning
  • Your energy bills are increasing
  • Your boiler is leaking which can often lead to floods and property damage

How often should a Commercial Boiler be replaced?

A well-maintained boiler should last anything from 10 to 15 years and more. There is no specific time when it should be replaced and you are only legally required to replace it if it is deemed unsafe by a gas engineer.

How long does a Commercial Boiler last?

With regular maintenance and servicing a commercial boiler is expected to last anything from 10 to 15 years plus, however, cast iron boilers should be replaced if they have been operating for more than 20 years.

What size is a Commercial Boiler compared to a Domestic Boiler?

A domestic boiler has a range of up to and including 70kw net. Above 70kw net and the installation and boiler is considered commercial. If the piping needed for a boiler is more than 35mm in diameter then this means you will need a commercial boiler and commercial gas engineer to install it.

What are the benefits of replacing a Commercial Boiler?

Whatever business you are running it is important to keep your premises warm enough for your staff, customers and any stock that you are holding.

  • Improved working conditions
  • Happy team members, customers and suppliers
  • Increased property value
  • Efficient running costs
  • Lower energy bills
  • Reliability

How much does a Commercial Boiler cost?

Every commercial property and its heating and water requirements are different so it isn’t possible to confirm how much it would be. There are three things to think about when it comes to the costs; the price of the boiler itself, the cost of having it installed by a qualified gas engineer and its running and maintenance costs. UK law states that all gas boilers have to be installed in accordance with the Gas Safe rules and regulations and by a qualified and gas safe registered engineer. A professional and reliable Boiler Company like Total Boiler Services will come out to your property, talk to you about your needs and give you quotes based on different boiler options, systems and its set up.

Factors that will impact the cost of an installation are:

  • Replacing an existing combi-boiler with an equivalent in the same location in your property
  • Having a replacement boiler installed in a new location within your property
  • If your pipes and radiators need replacing to suit the boiler you are having installed
  • If you have chosen to have a completely different heating system to the one you currently have

The price of your commercial boiler will depend on the type and size of the boiler and the technology and features that you decide to go with.

A professional commercial boiler company like Total Boiler Services will break down all of these costs and the benefits you will get comparing it to the costs and benefits of other heating systems or boilers.

Is a Commercial Boiler good value?

A quality and efficiently running commercial boiler will save you money on your energy bills, replacement part and repair costs as well as any monetary cost impacts to your business if your old boiler breaks down or if a domestic boiler is servicing a commercial property.

How long should it take to install a new Commercial Boiler?

A new central heating system and boiler can take anything from 2 – 3 days to install in a domestic average-sized property and a commercial boiler will take longer. A good commercial boiler company will plan your installation around your property and business to ensure there is the least amount of disruption possible and will be able to tell you how long they estimate it will take and give you regular updates as the installation progresses.

How often does a Commercial Boiler need to be serviced?

Your commercial boiler should be serviced annually and any recommended remedial actions are taken to ensure it stays in good and efficient working order.

What are the benefits of having a Commercial Boiler serviced?

As like all mechanical and electrical equipment, heating and boiler systems need to be serviced and maintained regularly to keep them safe and running efficiently. Regular servicing will prolong and sometimes extend the life of a boiler as well as maximise its performance through its life, keeping your energy costs down, minimising breakdowns and monitoring any carbon monoxide production. If your commercial boiler is covered by a warranty then an annual service is normally required to keep its warranty valid.

What is Powerflushing?

Powerflushing is a process that cleans and improves your heating systems efficiency and performance which can decrease your energy bills and prolong your boilers life. Some heating systems experience poor circulation resulting in lukewarm radiators, lack of hot water, increased noise and sludge build up over time and ‘power flushing’ resolves this. The sludge and built up residue will be removed internally by inline magnetic filtration, making your boiler system work more efficiently.

When a system is professionally power flushed it is flushed in different directions dislodging agitating sludge and debris build-up which is then drained. Special chemicals are also used to ensure the sludge breaks down inside the system before it’s removed. Powerflushing your Central Heating system regularly will extend its life.

Who should service a Commercial Boiler?

A qualified Gas Safe registered engineer is the only tradesperson that can legally test and service a commercial boiler. You should get your boiler, appliances and flues checked annually to ensure everything is safe and working properly. The required checks include boilers, but they also cover other gas appliances such as gas stoves and fireplaces.

Who is qualified to service a Commercial Boiler?

Qualified Commercial Gas Engineers who are registered with the Gas Safe register can legally service your commercial boiler. They will have the knowledge, expertise and qualifications to service and test it to ensure it is working efficiently and is in safe working order.

Gas, fuels and products of combustion are extremely dangerous and there is a huge amount of legislation regarding gas appliances, boiler plants and any work undertaken on them. The legislation surrounding work on gas boilers and appliances is extensive, so using expert a commercial boiler company like Total Boiler Services that have the knowledge and capability to comply is essential.

What are the benefits of having regular Commercial Boiler services?

Modern boilers are extremely efficient, however, if you don’t get them serviced annually they can quickly develop problems which can cause breakdowns and costly repairs later down the line. It is really important that you look after your boiler and have it serviced by a qualified gas engineer regularly in order to avoid any unwanted disruptions, and keep it running efficiently all year round. The benefits include:

  • Efficient running, reducing and maintaining energy bills
  • Pro-longs its working life without the need for an earlier than required replacement
  • Minimises costly breakdowns
  • Keeps occupants safe, preventing gas leaks and carbon monoxide poisoning
  • Reduces the likelihood of flooding causing damage to your property, its contents and disrupting your business
  • Peace of mind it is running safely and efficiently
  • Keeps you compliant with the UK Commercial Boiler regulations

How long does a Commercial Boiler service take?

It depends on the size of your boiler, pipework, system and property. Ask your gas engineer before they come how long it is likely to take and if there will be any disruption to your business at any time during the service, which there shouldn’t be.

Commercial Boiler ServicesHow do I know if there is a fault with my Commercial Boiler?

There are lots of signs that your boiler has a fault and these can include:

  • Breakdown when it stops working completely
  • Switching off and needing to be restarted regularly
  • Your property isn’t warm when the heating is on
  • The water temperature isn’t hot enough
  • No hot water
  • It is making noises; creaking, humming, buzzing, groaning
  • Your energy bills are going up
  • Boiler leaks which can lead to more severe floods and result in property damage

How do I check if a plumber is Gas Safe registered?

To check if an individual engineer is Gas Safe registered you can ask them for their unique 7-digit licence number which is detailed on their Gas Safe ID card and enter it in the search function on the Gas Safe Register website or use the gas safe register to find a qualified gas engineer.

Who is able to provide Commercial Boiler Services?

Only a gas safe registered engineer can repair a commercial boiler and you can use the gas safe register website to find one in your area.

Do you have to be Gas Safe registered to fit a Commercial boiler?

A non-registered person can carry out ‘wet work’, as an example; install water pipes and radiators for a heating system, however, any work on the gas boiler itself and the final connection of the water pipework to the boiler has to be done by a Gas Safe registered engineer.

What are Commercial Boiler Control Systems?

Commercial Boiler Control Systems enable you to et when your heating and hot water are on as well as enabling your gas engineer to pinpoint problems with your heating or cooling systems remotely before you do. An online network allows them to keep track of precise faults, diagnose them and more often than not resolve them remotely. If it isn’t possible for them to resolve it remotely they will have identified the problem before it happens, giving them more of an opportunity to repair it when they get to you.

How do I find professional Commercial Boiler Services?

Ask for recommendations from other local businesses. Do your research and look for businesses that offer installation, repair, maintenance and emergency call-out services. You should look for:

  • Gas Safe Registration
  • A company that has their work regularly assessed to ensure the ongoing competence of its team members
  • Valid insurance including public liability insurance
  • Services including; installation, repair, maintenance and emergency boiler services
  • A full planning and design service for new boiler installations
  • Boiler control and management systems
  • A history of working with other businesses
  • Excellent customer reviews
  • Recommended by other businesses
  • A good and professional website which shows they have the resources to always ensure your gas systems are safe and well maintained

Total Boiler Commercial Boiler Services

Total Boiler Services is a family-owned business in South Wales that works across Wales and throughout the M4 Corridor. We are expert Commercial Boiler Engineers and are the leading name for all commercial boiler installations and boiler repairs in the area.

Our team of professional, qualified, polite and proficient staff offer a complete installation, repair and maintenance service for commercial and industrial companies, 24-hours a day, 365 days a year.

Total Boiler Services Gas Services

  • Rapid, Reputable, Responsive Professional Service
  • Dedicated engineers on call 24/7/365
  • Emergency call-outs 24hrs a day, 7 days a week, 365 days a year
  • Our engineers routinely fix 90% of breakdowns on their initial visit
  • Planned Maintenance, Repair & Emergency Callout Service
  • System design services
  • Installation
  • Servicing
  • Repair
  • Maintenance

We offer bespoke and specific planned repair and maintenance packages for our commercial customers. This includes inspection, servicing, maintenance and repair and certification contracts with access to our highly reactive emergency support teams. Our care packages make sure that your systems and appliances are fully serviced and certified giving you peace of mind together with smooth and hassle-free, dependable operation.

Our team of trained Customer Advisors ensure every call is allocated to one of our gas engineers or gas engineer teams quickly. This ensures we service, maintain or repair your commercial boiler efficiently and safely.

Commercial Boiler Maintenance Contracts

Our maintenance and repair services are all carried out by suitably qualified team members in conjunction with all Health & Safety regulations with a full Risk Assessment and Method Statement provided for every customer.

The core values for Total Boiler Services are trust and honesty and these run throughout our business and are reflected in everything we do, from your initial call to us to our regular contract review meetings and the service are engineers provide at your commercial property. Our team are fully empowered and have a desire to deliver a high-quality service every time.

If you are searching for a Commercial Gas Engineer or Commercial Boiler Services in South Wales or the West of England which deliver excellent service every time then please give us a call on 02922 407934 and we will be happy to answer any questions you may have, or we can arrange for one of our gas engineers to service or repair your boiler system.